Question 1

What is the Minimum Order Quantity (MOQ)?

Accepted Answer

Our standard MOQ for customized corporate orders starts at 50 sets. However, this may vary depending on the specific product and customization requirements. Please contact us for a precise quote.

Question 2

Can we customize the products with our company logo?

Accepted Answer

Yes, absolutely. We offer various customization options including laser engraving (for bamboo/wood/metal), UV printing, and silk screen printing. We can also customize the packaging to align with your brand identity.

Question 3

What is the typical lead time for bulk orders?

Accepted Answer

For standard orders with customization, the lead time is typically 7-14 working days after artwork approval. For larger quantities or fully bespoke items, it may take 3-4 weeks. We also offer rush services for urgent deadlines.

Question 4

Do you provide physical samples before mass production?

Accepted Answer

Yes, we highly recommend producing a pre-production sample for your approval to ensure the quality and design meet your expectations. A nominal sampling fee may apply, which is often credited back upon confirmation of the bulk order.

Question 5

Are your products certified food-safe?

Accepted Answer

Safety is our top priority. All our tableware products are made from food-grade materials and comply with international safety standards. We can provide relevant certifications upon request.

Question 6

Do you offer sustainable packaging options?

Accepted Answer

Yes, we are committed to sustainability throughout the supply chain. We offer plastic-free packaging options such as recycled kraft boxes, cotton pouches, and biodegradable wrapping.

Question 7

What are the payment terms for corporate orders?

Accepted Answer

For corporate orders, we typically require a 50% deposit to commence production, with the balance due upon delivery. We accept bank transfers, PayNow, and corporate cheques.

Question 8

Do you ship internationally?

Accepted Answer

While our primary focus is on the Singapore market, we can arrange international shipping for regional offices. Shipping costs and timelines will be calculated based on the destination and order volume.

Question 9

How do I care for bamboo and wheat straw products?

Accepted Answer

Bamboo products should be hand-washed and kept dry to maintain their longevity. Wheat straw products are generally dishwasher safe but we recommend gentle cycles to preserve any printed logos.

Question 10

Can you help with design if we don't have a ready artwork?

Accepted Answer

Yes, our in-house design team can assist you with placing your logo and creating a visual mockup for your approval. We just need your logo file in a high-resolution format (AI, EPS, or PNG).

Frequently Asked Questions about Sustainable Corporate Gifts

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